Domestic Shipping Policy
SHIPMENT PROCESSING & DELIVERY TIMES
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout. For oversized items where shipping is not automatically calculated, a freight quote can be received over the phone by calling (800) 603-8141 and asking for the shipping desk.
International Shipping Policy
We ship ground to Canada. Otherwise we do not ship outside of the U.S.
Defective parts can be replaced within 30 days from the original invoice date. If for some reason your satisfaction is not met and it is beyond the 30-day window, contact our office so we can ensure complete satisfaction. Credit will be issued based on the inspection of the returned merchandise. The customer assumes liability for freight when returning merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned C.O.D. will be refused. This does not apply to Whole Equipment sold "as is".
All cores must be together, complete, and rebuildable to receive full credit.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information are safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.